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SHIPPING POLICY Last updated: September 01, 2026
Thank you for shopping with Discover Your Look (DYL).
Most of our products are made to order, so please allow time for both production and shipping.
ORDER PROCESSING & PRODUCTION
Our products are printed and prepared specifically for each order. Most orders are typically processed and produced within 2–7 business days. Production times may vary depending on the product, availability, fulfillment location, and order volume. Once your order has been shipped, you will receive a shipping confirmation email with tracking information when tracking is available.
ESTIMATED SHIPPING TIMES
Delivery times depend on the destination, fulfillment location, shipping method, and carrier.
Estimated shipping times after production are generally:
• United States: approximately 3–7 business days
• Canada: approximately 5–12 business days
• United Kingdom: approximately 4–10 business days
• Europe: approximately 4–12 business days
• Other international destinations: approximately 7–20 business days
These delivery times are estimates and are not guaranteed. Delays may occasionally occur due to customs, carrier delays, weather conditions, peak seasons, or other circumstances outside our control.
SHIPPING COSTS
Shipping charges are displayed at checkout before payment is completed. The exact shipping cost may depend on the customer's delivery destination, products ordered, and available shipping options.
TRACKING
When tracking is available, you will receive a tracking number after your order has been shipped. Please allow some time for the tracking information to become active after receiving your shipping confirmation.
MULTIPLE PACKAGES
Products in the same order may occasionally be fulfilled from different facilities or by different fulfillment partners. As a result, your order may arrive in more than one package and on different dates. You will not be charged additional shipping fees after your order has been placed because an order is shipped in multiple packages.
INCORRECT SHIPPING ADDRESS
Customers are responsible for providing a complete and accurate shipping address when placing an order. If you notice an error in your shipping address, please contact us as soon as possible. Once an order has entered production or has been shipped, we may not be able to change the delivery address. Discover Your Look cannot guarantee replacement or reimbursement for orders delivered to an incorrect address provided by the customer, except where required by applicable law.
LOST OR DAMAGED PACKAGES
If your package appears to be lost in transit or arrives damaged, please contact us with your order number and relevant information. For damaged products, please provide clear photographs of the item and packaging so that we can investigate the issue with our fulfillment partner.
CUSTOMS, DUTIES & TAXES
International orders may be subject to customs duties, import taxes, VAT, or other charges depending on the destination country. Where these charges are not collected at checkout, they may be charged by local authorities or the shipping carrier. Customers are responsible for applicable import charges unless otherwise stated at checkout or required by applicable law.
DELIVERY DELAYS
Discover Your Look is not responsible for delays caused by shipping carriers, customs processing, incorrect addresses, severe weather, public holidays, or other circumstances outside our reasonable control. We will, however, do our best to assist you if there is a problem with your delivery.
CONTACT US If you have any questions about shipping or your order, please contact: Discover Your Look (DYL)
Email: yefanov.andriy@gmail.com